Refund policy

We offer exchanges or returns in store, in the same condition that you received it, unworn or unused, with tags, and in its original packaging within 30 days from the shipping confirmation date of your order. You’ll also need the receipt or proof of purchase. If you are not able to visit the store, please contact info@japanada.com. You will be responsible for covering the cost of shipping it back to us. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, no returns for sale items and gift cards. 

You can always contact us for any return question at whislterarts@japanada.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.